Buyer Protection - we’ve got your back

Written by The Trade Me team in General at 10:00am, Tue 7 Feb 2017

We launched a new initiative today for Trade Me members called Buyer Protection.

If you buy an item on Trade Me Marketplace using our card payment system, and it doesn’t arrive or isn’t as described, we can refund your money*.

Buyer Protection gives you even greater certainty when shopping on Trade Me and comes into effect from 21 February. More...

Upcoming terms and conditions change

Written by The Trade Me team in General at 9:30am, Tue 7 Feb 2017

Today we announced Buyer Protection – a new initiative that provides an extra safety net for buyers on Trade Me.

The introduction of Buyer Protection requires some tweaks to our terms and conditions, privacy policy and Pay Now terms and conditions. The changes are summarised below and will be made on 21 February.

We’ve also published a new Buyer Protection policyMore...

An update to our terms and conditions

Written by The Trade Me team in General at 11:00am, Fri 27 Jan 2017

As we announced on 13 January, today we’re making a change to our terms and conditions to allow items to be listed in a second category.

The new product that will allow you to list some Marketplace items in a second category will also be available to 100% of desktop users soon – watch this space.

Error listing in some categories on desktop site

Written by The Trade Me team in General at 5:30pm, Tue 24 Jan 2017

Updated on 25 January at 2:20 pm: This has now been fixed - sorry for any inconvenience!

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We’re currently experiencing an issue which means listings can’t be created on the desktop site in the categories below. We’re sorry for any hassle caused here.  More...

Upcoming terms and conditions change

Written by The Trade Me team in General at 2:30pm, Fri 13 Jan 2017

Since the end of last year we’ve been trialling a new product that allows you to list some Marketplace items in a second category (a two-category listing), and help you reach more potential buyers. The trial has gone really well, so in a couple of weeks this product will be available to 100% of members on desktop.

Our current terms and conditions say you can only list an item in one category, so we’ll be changing these on 27 January to reflect this new product.

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